I have received my order and it is damaged / faulty, what can I do?

Modified on: Tue, 22 Oct, 2019 at 2:26 PM


If you have received a damaged or faulty item, please contact our customer services agent via the online contact form. Please include in your message a description of the damage and wherever possible attach photographs showing the damage or fault.  We will assess the damage and either refund the order or send you a replacement as appropriate. .

If the faulty items are digital downloads please complete and submit only the contact form detailing the problem and we will diagnose the issue for you and ensure the audio is fixed.


Contact form


I have received my order and it is damaged / faulty, what can I do?

Modified on: Tue, 22 Oct, 2019 at 2:26 PM


If you have received a damaged or faulty item, please contact our customer services agent via the online contact form. Please include in your message a description of the damage and wherever possible attach photographs showing the damage or fault.  We will assess the damage and either refund the order or send you a replacement as appropriate. .

If the faulty items are digital downloads please complete and submit only the contact form detailing the problem and we will diagnose the issue for you and ensure the audio is fixed.


Contact form


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